DRAFT — PROFESSIONAL CONSUMER-LAW REVIEW REQUIRED BEFORE ANY REAL-MONEY CHECKOUT.
Chromatic Engines must not rely on this draft to deny mandatory consumer rights.
Before purchase
The final checkout must present the applicable product/licence, total price/taxes where required, duration/renewal treatment, compatibility/functionality information where applicable, support/update position, and the applicable cancellation/withdrawal information before the customer is bound.
Consumer cancellation / withdrawal
Consumer cancellation or withdrawal rights may apply to distance contracts and digital content/services. Any exception based on immediate digital performance/download can depend on specific statutory conditions, disclosures, express consent and acknowledgement. Counsel must design the exact checkout wording and evidence trail before production payments are enabled.
Faulty or non-conforming digital content/services
The final policy must preserve statutory remedies that apply to faulty or non-conforming digital content/services and must not substitute a discretionary refund policy for mandatory rights.
Business customers and discretionary refunds
Any separate business-customer cancellation/refund rules, goodwill refunds, duplicate payments, fraud/chargebacks and tax treatment must be confirmed in the final reviewed policy.
Contact
Refund/billing requests should use the configured commercial support or sales channels; the final policy must state response procedure and any required statutory complaint/ADR information.